Managed Infrastructure Services
User Management
Creating user accounts and setting up access to the organization's systems.
Assigning roles and permissions based on the user's job responsibilities.
Providing new users with usernames and passwords and access to critical systems.
Helpdesk Support
Answering user inquiries, troubleshooting, and technical problems.
Installing, configuring, and updating software applications
Providing technical training and documentation to end-users
Email Management
Managing email accounts, mailboxes, email forwarding, and email distribution lists Monitoring email traffic for suspicious activity, spam, phishing, and malware Managing email security policies, providing user education and training
Device Management
Procuring and setting up new devices for new employees
Setting up user accounts and profiles on the device
Disposing of the device, and preparing it for reuse by another employee.