Ransomware Attack Paralyzes Patelco Services

Patelco Credit Union, one of the oldest and largest credit unions in the U.S., suffered a significant ransomware attack on June 29, 2024. The cyber assault forced the shutdown of Patelco’s online banking platform, mobile app, and call center operations, affecting nearly 500,000 members in the Bay Area and Northern California. President and CEO Erin Mendez confirmed the attack, stating the institution is working with cybersecurity experts to restore services.

Despite the attack, debit and credit card transactions continue to function in a limited capacity, and ATM services remain available. Patelco has assured members that their account information has not been compromised and is providing regular updates via a dedicated webpage. Members are urged to expect delays and to remain patient as the credit union navigates through a challenging period.